Refund Policy
Last updated August 12, 2026
This Refund Policy explains how refunds work on Murlocs. It applies to marketplace purchases paid with Murlocs credits. It is part of your agreement with us, together with the Terms of Service.
1.Refunds are platform credits only
Every refund on Murlocs is issued as Murlocs platform credits only. We do not refund a purchase in cash, card, bank transfer, or cryptocurrency. A refund restores eligible credits to your Murlocs account. Those credits remain a license to use the Service. They hold no monetary value, are not currency, and are not redeemable for cash or cryptocurrency.
2.Unused 24-hour credit refund
If you bought a product for yourself and have not activated or used it, you may request an automatic unused refund within 24 hours of the entitlement start time. If the request is eligible, the unused charged credits are returned to your account as platform credits and the matching access is revoked. Gifts, used products, expired or already refunded lines, and requests after the 24-hour window are not eligible for this automatic path.
3.Other refund requests
Outside the unused 24-hour path, a refund is not guaranteed. Contact us on Discord. Staff may review the request, and where a third-party seller is involved the seller may be asked to respond. We may approve, reject, request more information, or offer a partial credit refund. Approved amounts are posted only as platform credits.
4.How a refund is paid
An approved refund credits your Murlocs credit balance. It does not reverse the original cryptocurrency top-up, send cryptocurrency, or create a cash payout. If a refunded product had already granted access, that access is revoked or shortened as recorded on the refund.
5.Top-up returns are not refunds
Adding credits by cryptocurrency is a top-up, not a marketplace purchase. Top-ups are not withdrawn on request. A funding return is a separate, rare process used only for a duplicate provider payment, a platform error, or an owner-approved legal order. A funding return is not a refund of a product purchase and is not a wallet cash-out.
6.Chargebacks and payment disputes
If you have a problem with a top-up or purchase, contact us through Discord first. Opening a chargeback, payment dispute, or reversal instead is a breach of the Terms of Service and leads to immediate, permanent loss of access and a hardware ban where we have a matching signal. We may recover resulting costs.
7.Seller products
Murlocs handles the refund case. A seller may be asked for a response, but an approved customer refund is still paid to you as platform credits only. Seller earnings are adjusted through the marketplace ledger. That adjustment is not a payment you receive outside credits.
8.Rights that cannot be excluded
This policy does not affect any right you have that cannot be excluded under applicable law.
9.Changes
We may update this Refund Policy from time to time. Changes take effect when posted on this page. Checkout and top-ups may require acceptance of the then-current version.
10.Contact
Refund questions should be sent through our Discord.